Advanced Solutions

As technology has evolved, so have technology companies, including outsourced technology providers. The service providers that have continued to succeed are the companies that have adapted the way they work to the needs of the market and the technology landscape.

What does service provider evolution look like?

The earliest outsourced IT companies or services providers typically specialized in managing one specific application or on reactive break/fix and large project-based work.

In the past couple decades, we have seen the rise of managed services providers that provide more generalized or all-encompassing ongoing support to end customers, including proactive planning and technology implementation aligned with business needs. Some managed service providers (MSPs) providing more generalized support still have a specialization at an industry level (healthcare, law, retail, etc.), while others work with all types of client businesses.

More recently, the need for specialization is seeing a resurgence with some managed services providers moving into technology-based specializations. Cloud service providers (CSPs) and managed security service providers (MSSPs) are rising in popularity for being able to provide specialized support in highly complex areas. With the evolution of AI, we’ll likely start seeing more outsourced IT service providers and MSPs specialize in data and AI.

How do you evolve your own service practice?

In many ways, the evolution of the IT service industry mirrors the way that many individual MSPs have evolved — starting small with a single application or with break/fix work and expanding to provide proactive technology support in more areas and larger specializations as they grow.

It can be a challenge to add services, especially in a new technology area when you’re already running your current business and you have a team already at capacity.

The TD SYNNEX ServiceSolv team works with partners to help them identify and implement new service areas across high growth technologies like cloud, AI and cybersecurity with a scalable framework:

Assess
We evaluate your current capabilities and identify opportunities across AI, cloud and security.

Design
Together, we co-create a roadmap aligned to your business goals and technical maturity.

Activate
Our experts support implementation, from secure cloud provisioning to AI model deployment.

Optimize
We continuously refine your service model to maximize ROI and resilience.

One standout example of how this works: a partner leveraged our AI Launchpad to identify use cases, assess readiness and build a roadmap for secure AI deployment. Within weeks, they launched a customer-facing AI solution that improved operational efficiency and unlocked new revenue streams — all while maintaining compliance and data integrity.

Ready to get started? Whether you're launching AI-powered analytics, migrating workloads to hybrid cloud or strengthening your security posture, our services are built to scale with you. Let’s turn innovation into impact — securely and strategically. Reach out to your Services Business Development contact or Account Manager today to build your custom roadmap to services success.

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